The Extra Smile

One flight I had been looking forward to this year was traveling from London’s Heathrow Terminal 2 – The Queen’s Terminal and Brussels Airlines, a member of Star Alliance. This made a welcome change from my usual London Gatwick and easyJet combo.

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Brussels Airlines at LHR. Photo Credit: LHR_MARK

Arriving at the spacious, contemporary, Luis Vidal designed airport terminal, with its natural light roofing, fantastic architecture and plush eateries and shops – this is a modern airport for the modern traveler. The easyJet crowds, queues and fiasco of Gatwick’s North Terminal were no where to be seen. The Queen’s Terminal had a great mixture of holiday makers, weekend getaway travelers, long-haul back-packers and your average businessman – but then for a terminal that houses the likes of Lufthansa, Aer Lingus, Air Canada, THAI Airways and Brussels Airlines to name a few, of course there was going to be a good mix of travelers alike.  I was in my element, taking the whole experience in.

I had only flown once before from Heathrow T2 with Turkish Airlines to Istanbul in 2016 but it was such an early flight (6:35am take off), I was half asleep and unable to appreciate the full experience of traveling through an airport designed for the 21st century.

After a short delay (problems with off loading disabled passengers from the inbound flight), we started to board the airbus A320 Brussels Airlines bound for Brussels International Airport. As I took to my seat, a member of the cabin crew asked me “are you 25A?”. Completely unsuspecting that anything was amiss, I said yes and scurried to take my window seat. Almost an hour after our departure time and behind a Singapore Airlines airbus A380, we turbulently took off from Heathrow, heading out over London – with great views of the city; Hyde Park, The London Eye and Southbank, The Shard, Greenwich, Canary Wharf, The O2 Arena and the coast line. The short 45 minute flight to Brussels meant that the cabin crew had to do a quick turnaround for the in-flight service. Before they commenced, two cabin crew members headed towards my direction with a tray. They were both looking directly at me and smiling and before I knew it, presented me with two snap-fit Brussels Airlines icon model aircraft; Magritte (an ode to the famous surrealist artist René Magritte) and Amare (Tomorrowland Festival theme) – compliments of Brussels Airlines. I was completely blown away by the kindness and generosity of Brussels Airlines and their crew – as their company slogan states – “We go the extra smile” – and they really did. It was something I never expected at all.

Since I began theplanecollector.com, I have been so fortune to connect with some great people across the aviation world via social media. None other than @brubhx and @route_72 both of whom work for Brussels Airlines respectively. I cannot thank them enough for their top class assistance (with seat allocations – sorry brubhx I was a pain), up to date flight information and arranging this little on-board surprise with the help of Brussels Airlines’ commerical team. The experience was over-whelming and fantastic at the same time.

As I disembarked, I stopped off by the exit to have a quick chat with the crew who had presented me the aircraft models earlier and to take a selfie with them (of course)! Both of whom were very friendly, welcoming and happy to talk – although short – it was a sweet and an excellent service – I enjoyed my time on Brussels Airlines, a taste of Belgium in the air – all added with that extra smile!

For more details please visit:- Brussels Airlines